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RPA - A revolution in business process automation

How Enterprises Benefit with the RPA Adoption?

Wednesday, 24th March 2021

Humans tend to commit silly mistakes when they indulge in repetitive tasks, but robots go about the same tasks with the same precision that they had when they first started the tasks. This is one of the reasons why businesses seeking to achieve higher levels of efficiency began to adopt RPA or Robotic Process Automation. 

The growth of RPA in business was in leaps and bounds, and with the lack of need of human involvement, businesses were able to direct their employees towards more critical functions that require human intelligence. For example, a bank looking to redesign their claims processes can deploy any number of bots to do the task, and handle millions of requests without slowing down. The bank would be able to complete the tasks that would have otherwise taken hundreds of staff and thousands of work hours. Imagine the time, energy and efforts saved? 

Organizations are beginning to like the idea that they can grow exponentially, meet their business goals without spending significant amounts of money on infrastructure, hiring staff, maintaining them and so on. Implementing bots on projects is a significantly easy thing without the need of custom software or deep system integration. Companies have begun to automate low-value tasks and focus on other business critical activities. If you have an excellent business idea to share with a technology partner who can relate to it and execute it, the mundane, day to day tasks can be easily managed. 

How enterprises can apply RPA in their business processes

Bots can significantly advance the service levels of any business. Once the routine data entry tasks are out of the way, employees can refocus their creativity on strategic moves that can expand business. 

  • Boosts productivity 

Since RPA bots don’t have sick leave or go for vacations, they will be able to complete the mundane tasks with a great deal of precision and accuracy. Robots can work faster than any human, and consistently too; eliminating the need for cross-checking. 

  • RPA software is scalable

The robotic workforce at any company can be scaled up and down, as and when required. During peak seasons, the bots can work overtime without a complaint, eliminating the need for hiring extra staff temporarily. Depending on the nature of business, enterprises can scale up and down and add RPA as a permanent or temporary feature.

  • Improve service levels

Customers respect businesses that address and resolve their concerns with precision and ease. Bots can easily do that. Though customers like having a human attending to their needs, a bot speeding up the time taken to solve their concerns would also be equally acceptable. 

 

RPA-in-Sales-Automation

© SOGEDE

  • RPA promotes agility

Businesses can adapt to changing customer demands, thanks to the agile nature of RPA. Agile projects are flexible, adaptable and balanced and RPA supports this completely. Options included with agile features are scaling up and scaling down as per requirement, branching out, taking on new challenges, be lean, minimise overhead,  follow other strategic initiatives and so on. 

  • Improve communication

RPA can replace document creation tools, and it is intelligent enough to effect changes quickly. A change made in one document will be reflected across other documents containing the same error. There is no need for a manual workforce to update the docs with the latest information. 

Exploring the dark side of RPA…

While singing high praises for RPA, it is important to consider the distinct disadvantages too. Bots can render employees jobless and manage talent of people who already hold various positions. Enterprises that have adopted RPA are struggling to transition their workers to different jobs or tasks.

And that’s not all, RPA implementations have also known to fail, and this has scared many robotics programs to stay on hold, and some have refused to install new bots.  Installing the bots is also no small thing, it takes time, is a complex process and costly too. Also if any changes are made in something, it would take time to reflect that in the bots. 

RPA has become a fairly acceptable scenario in several organizations that they have begun to adopt a new role – Heads of automation. Nevertheless, several companies are still wary of joining the RPA bandwagon. Remember, the shift to deploying RPA is a strategic business initiative, and with defined objectives and measures it is possible to overcome all the changes and set sail. When improving customer journey is the primary goal, the trick is to stop making people act like robots, and give robots the mundane tasks, while customers can focus on bettering service. 

Feel free to get in touch with us to discuss the latest software’s in Robotic Process Automation, and how you can better your business using them. We have an expert team of software professionals who will work with you on your project and ensure you get the best product in the industry.

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Implementing RPA for your business process automation?

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