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On Demand Delivery Tracking App

Client

Tracking the movement of ordered products, right from the point of origin to the final destination, is beneficial for both businesses and customers. That’s why a reputed food delivery services company hired Scalans to build an on-demand delivery tracking application.

Solution

The idea was to develop a combination of a web app (for the business owner) and a mobile app (for delivery staff) for synchronizing ordering and delivery operations; at the same time, keeping the customers in the loop.

The web app has a no-frills interface designed for viewing incoming orders from customers, assigning tasks to delivery agents and managing them remotely. The business admin can live-track delivery staff – their current location and travel routes (in expandable map view), distance travelled, total time taken for delivery, etc. Also, customer reviews, ratings and complaints, if any, can be easily handled through the app.

The mobile app is designed to help delivery agents to view and pick new tasks, set routes to customer location, get real-time voice alerts about location route, receive delivery confirmation in the form of the customer’s digital signature, and so on.

Platform: Web, iOS and Android

Results

The delivery tracking application improved accountability and operational efficiency among delivery personnel; the app’s Analytics and Reports feature captures all the data related to the staff performance and helps generate reports for reference.

Overall, the fortunes of the company increased as it could garner a loyal customer base due to the app’s quick turnaround time and customer-oriented delivery process that focused on real-time communication.

 “If you’re offered a seat on a rocket ship, don’t ask what seat.”
Sheryl Sandberg, COO of Facebook

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